On September 11, 2001, [NAVN A], 56, was rushing to catch the subway with her daughter [NAVN B] in to town. Joan was upset because [NAVN B] was moving slowly and she was worried she'd be late to work.
Joan worked at Layer firm called: Simpson and Henrikson on the 92nd floor of 2 World Trade Center, where the company employed approximately 1,200 people and occupied floors 92 and 98 to 105. Joan, who normally took the subway with [NAVN B] and made sure her daughter got on her transfer line, was so unhappy that morning that she forgot to tell [NAVN B] she loved her before the two parted ways.
She arrived at her desk just before 8:46 a.m., the time American Airlines flight 11 crashed into the north face of 1 World Trade Center. She heard a loud explosion, felt the building shake and saw a "huge ball of fire." People ran to the windows and one man said an airliner flew into the building.
"People looked out the window but I didn't because I'm not good with heights," says Joan. "I started crying. I knew it wasn't an accident because people always saw little Cessna planes flying below our floor at around the 60th- to 70th-floor levels. And as soon as he said it was a 747, I knew something was wrong.
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