EU's e-handelslovgivning og forbrugerrettigheder

Selling goods on the internet gives you an opportunity to trade 24 hour shopping world wide on the international e-market.

The European Commission (EC) wants to revise consumer rights laws to make it easier for Europeans to go shopping on websites based between the countries in Europe. The European Commission have a lot of difficult conflicts with the national laws in EU member states. According to the EC they hope to “bring the law in the line with technological developments” and change national legislation affecting consumer rights.

Meglena Kuneva, EU commission for consumer affairs, got her own opinion – “Europe risks lagging behind other regions if consumer rights legislation isn’t updated”.

“We must find new solutions to new challenges,” Kuneva said. “The question is can we afford to have 27 mini-online markets in Europe, denying consumer choice, opportunity and competitive prices? We need to inject a new sense of consumer confidence into e-shopping world so it becomes a trusted space. The rules of the game have changed; it’s time for consumer policy to respond”.

The big issue is how big is the problem actually? Consumer organisations in the EU member states receive thousands of complaints about shopping from websites every single year. 46% percent of delivered items have caused concern and about 25 percent haven’t matched the description the customers expected. Only about 6 percent of EU citizens are shopping online from international websites.