Fremtidens detailhandel: en præsentation

First of all I would like to thank the hosts for this conference. And thanks to all of you who are attending this conference today, at this very beautiful location. My name is Terry Leahy, present CEO of one of the world’s largest supermarket chain Tesco. I am standing here today, to share my decades of experience in the retailing field with all of you. Hopefully in the end of this session, we have made each other wiser and more acknowledgeable about the retailing business.

The agenda for today’s conference will be:

The historical development of retailing

Which competencies are necessary to run a retail outlet nowadays? Here I will like to mention some of the successful shops today

Why it is important to make green consumerism a mass movement, and how retailers can contribute to this.

At last, ideas regarding shopping patterns in the future

And finally a question and answer session

As many of you know, our access to supermarkets and shopping malls has not always been the same. And the development of retailing the past decades has been amazing. A few decades ago people had to use plenty of hours at week to buy goods, because the shops did not manage to provide all of the customers’ needs. Beside the disposable income was very low, if compared to the prices of goods, which made their life harder, because these products were necessary. But today the life is a lot easier, if we just look at the many shopping possibilities we have. We have access to several supermarkets with a huge product range to reasonable prices and hence the retailing business popularity is increasing. One great example is Tesco who has managed to put its flag across 12 countries and has over 2 000 store around the globe and hence transformed the retailing business. So overall through history it has become much easier to buy products, which has been liberating for women especially, thanks to Tesco and other supermarkets of course. Although the retailing outlet business surely has become successful, we should not forget that it has not been an easy journey. Hard work is a must for running a retail outlet today. One of the most important tool is a strategically mind, because you always have to be ahead of your competitors by planning everything precisely and be the best at your field. To run a retail outlet also presupposes that you have the ability to analyze your customers, so you can respond to their demands, and perhaps create new needs for them. As an example I implanted the successful Tesco Club card loyalty program, which showed and taught our Tesco Team a lot about our customers shopping habits and movements, which lead to an increasing sale. There is no doubt that UK got some of the most successful shops, which include Tesco, Asda and M&S who all have managed to make peoples’ lives better by offering quality products.