Hallo everybody,It is great to see you all today. Thank you for inviting me to speak at this conference.My name is Sir Terry Leahy and I am the CEO of Tesco.Today I am going to tell you about the development in the retail business, what it takes to run a retail outlet and how important it is to be attentive to the green consumerism.
In order to be a part of the future retail business, information about the customers is one of the most important things. Every customer has - more or less some - routines concerning shopping. If you as a part of the retail business today, you would be able to collect these information’s about the customers routines, and you would you be in a great position to develop your retail business further.
In Tesco, we have chosen to make it possible for our customers to become members of the shop chain. That gives our customers benefits every time they shop in our stores and create loyalty to Tesco. And at the same time memberships give useful information about the shoppers purchase patterns.
The weekday is very stressful for many people, so we need to make it easier to do the daily shopping. One option could be to use Internet based shopping to help the customers save time. In times where the number of smartphones are increasing, a free application that enable users to easily order product from the stores with a few finger clicks, would help people to save time and use their spare time for other useful things.
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