Memo big spenders

MEMO To:Safeway employees From:Store manager, Madsen, Janni Date:3 March 2010 Subject:Special treatment _____________________________________________________________________ I have decided that certain customers our big spenders should have special treatment because they account for nearly 80% of our profits. The experiment will be carried out in a month. The special treatment means giving big spenders gold cards and to serve these customers personally and promptly. Each cardholder will be able to: Jump checkout queues Get special discounts Get a prompt and free delivery service A 5% annual bonus depending on spending power But of course many customers will be sceptical therefore I ask you