Workforce diversity og forbedring af arbejdspladsen

As we have entered the 21th century, the demographic has changed, People live longer, and less people are born. The quncequences of this are; less people in labour, therefore the western countries has begun to use foregien workers. Because of the financial crises, This is not currently a problem, but it was before the crises, and it defiantly will be after. A company which has a great diversity in its workforce, is British telecom. At one of British telecom's call centers 52% of the employees are of an Indian background. Another argument for using Ethnic workers or other different parts of the population, is that it reflects on the rest of the population. So the question is; what is the positive side of a big diversity, and what is the negative.

In my opinion there is quite a few positive aspects of using ethnic workers, as I mentioned it's an advantage to have employees which reflects on the population. Especially at a workplace which mainly works with people of all parts of the population. The reason it is an advantage to have a workforce which reflects on the population, is, in my opinion, that ethnic people prefer to speak with someone of their own nationality, and they may be able to relate to them, understand their humor and relate to them in any other way. I am aware that the English population doesn't consist of 52% Indians, and having such a large amount of Indians in a call center might cause some trouble, I will get to this later.