We are sorry to learn from your letter that the products were expired. This is the first time we have ever experienced such a problem, and we will certainly address the matter with our supplier.
We ask you kindly to return the expired goods to us, and we will make sure that you receive a shipment of fresh goods as soon as possible.
Thank you for bringing this matter to our attention. We assure you that we will take appropriate steps to prevent this situation from happening again.
Opgave 11.7
a. We refer to the shipment, we received yesterday.
b. Unfortunately the articles had exceeded their sell-by date.
c. This kind of goods can’t be sold, not even with discount.
d. We ask you kindly to replace the expired goods.
e. You can of course not have old goods on your shelves.
f. We assure you that this will not happen again.
g. We have rigorous procedures prevent this from happening again.
h. I expect that the guarantee covers this sort of malfunction.
i. As the matter is we see no reason to replace the goods.
j. Your customers have maybe not been following the operating instructions.
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