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Ledelse og kommunikation

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Ledelse og kommunikation er en erhvervscase-opgave fra 2013 til 3.g el. lign, afleveret til karakteren 10. Fylder 3 sider (1.336 ord, ca. 6 min. læsning) og blev publiceret 13. maj 2020.

Denne erhvervscase tager udgangspunkt i de godt 80 servicemontører, som er ansat ved DeLaval A/S i Danmark. Servicemontørerne er DeLaval A/S vigtigste ansigt i forhold til kunderne og har altid været kendt for deres store erfaring og kvaliteten af det udførte arbejde. DeLaval A/S er derfor meget afhængig af, at der eksisterer et ordentligt forhold mellem kunder og servicemontører. Servicemontørenes arbejde er hovedsageligt service af malke- og køleanlæg i landbruget. Desuden har de også et bredt udvalg af landbrugsvarer, som de kan sælge til deres kundekredse.

Kursist: Brian Frederiksen Vejleder: Tommy Sylvest Uddannelsessted: Erhvervsskolen i Vejle/Campus Vejle. Antal tegn: 6750

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